A Message from SEB Regarding COVID-19 Response and Readiness Plan
In light of recent reports about COVID-19 in Canada, we would like to remind you of SEB’s commitment to
our clients and partners.
Although the risk of exposure for Canadians is currently deemed low by the Public Health Agency of Canada,
we fully recognize the threat posed by the virus may be causing anxiety to your organization. Understanding the potential for mental and physical strain associated with recent reports, we would like to reassure you that SEB is fully committed and taking all necessary precautions to continue providing you with exemplary and uninterrupted service.
As part of SEB’s Business Continuity Plan (BCP), we have implemented processes and governance to ensure
continuous service delivery:
- SEB’s workforce is cross-trained to support functions outside their regular scope of duties to cover any potential absences, and we have support for leaders and other critical roles in multiple Canadian locations;
- SEB supports flexible work arrangements, allowing employees to work remotely as needed;
- SEB’s BCP is reviewed on an annual basis to ensure that it’s relevant for any potential threats, ensuring that our policies reflect best practices for and not limited to: governance around crisis management, central functions, business support functions, data recovery and contact centre availability;
- SEB conducts internal and external risk level assessments (vendors and third-party suppliers) to mitigate risks wherever possible and eliminate single point failures;
- SEB established a COVID-19 Crisis Management Team that consists of members from the leadership teams of the various functional areas of the Business, Technology and HR that are available around the clock to monitor and support day-to-day operations
There are some simple measures that you can take to reduce the risk of infection or spreading infection to others. Read the Public Health Canada Prevention guide here.
Washing your hands is the most important thing we can all do to reduce the transmission of diseases. Thoroughly wash your hands frequently with soap and warm water for at least 20
seconds. Using an alcohol-based hand sanitizer can be an alternative when water is not available, so it’s a good idea to bring a travel bottle with you as well to ensure that you’re able to sanitize frequently.
It’s important to avoid as much contact with your face as possible in order to reduce the risk of infection. This is crucial if you haven’t been able to wash your hands recently. If you are sick, it’s important to stay home from work and avoid highly-populated areas, including public transit. Be mindful of others by avoiding places where people are more susceptible to infections, like senior residences and hospitals.
When coughing or sneezing, cover your mouth with the inside of your elbow to limit the spread of infection, while also keeping your hands clear. Do not forget to wash your hands!
Most people will get better on their own as the virus runs its course. You should also call your doctor or local health authority to seek advice if you are ill and your condition worsens.
Public Health Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
World Health Organization: https://www.who.int/health-topics/coronavirus
COVID-19 Information Canadian Phone Line: 1-833-784-4397